Legal

Privacy Policy

Last updated: September 28, 2026

Crimson Security (“Crimson Security”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through this website, how we use it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy law.

Information we collect

• Information you give us. When you use our contact form we collect your name, email address, and message, along with your company, phone number and the service you're interested in if you choose to provide them.
• Technical information. Like most websites, our hosting provider may automatically record technical data such as IP address, browser type, and pages requested in standard server logs.
• Chat assistant. If you use the assistant on this site, we process the messages you send it, along with any name, email address or company you choose to give it.

This website does not use advertising or cross-site tracking cookies.

How we use it

We use the information you send us to respond to your enquiry and to discuss potential services with you. Technical logs are used to keep the site secure and working properly. We do not sell your personal information.

Who we share it with

We share personal information only with service providers who help us operate this website and handle enquiries (for example, website hosting, email delivery, and the provider behind our chat assistant), and only as needed for those purposes. We may also disclose information where required by law.

These service providers are located outside Canada — primarily in the United States. Personal information processed or stored there is subject to the laws of that country, and may be accessible to its courts, law enforcement, and government authorities under those laws. By sending us an enquiry or using the chat assistant, you consent to your information being handled this way.

Chat assistant

The assistant on this site is powered by Anthropic's Claude. Messages you send are transmitted to Anthropic as our service provider solely to generate a reply, and are not used to train their models. We do not store conversations on our servers; a conversation exists only in your browser while it is open.

If you give the assistant your contact details, they are emailed to us together with the conversation, exactly as a contact-form submission would be, and are handled the same way. You never have to use the assistant — the contact form does the same job.

Retention and safeguards

We keep enquiry information only as long as needed to respond and to maintain our business records, and we use reasonable administrative and technical safeguards to protect it.

Your rights

You may ask to access the personal information we hold about you, ask us to correct it, or withdraw your consent to our use of it, subject to legal and contractual restrictions. To make a request, email info@crimsonsecurityinc.ca or use the contact form. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

Contact us

Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it was last changed.